By registering, accessing, or using DearDoll through our web application or mobile application (collectively referred to as the “Application”), you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.

DearDoll provides users with a platform for body art and beauty services, including tattoo, nail, and piercing design previews, appointment booking, schedule management, walk-in/POS recording, and related studio features (collectively, the “Services”).

These Terms grant you a limited right to access and use the Application for personal, non-commercial purposes only. You are not permitted to copy, modify, distribute, reverse engineer, or use any part of the Application or its intellectual property without authorization.

1. Definitions

“Company” refers to DearDoll Studio.

“User” refers to any individual accessing or using the Application.

“Application” refers to the DearDoll system, including all web and mobile features.

“Services” refers to all functionalities provided through DearDoll, including previews, bookings, schedules, account management, walk-in/POS records, and related service features.

2. Acceptance of Terms

By using the Application, you confirm that you have read, understood, and agreed to these Terms and Conditions. If you do not agree, you must discontinue use of the Services immediately.

3. License and Usage Restrictions

The Company grants you a non-exclusive, non-transferable, and revocable license to use the Application for personal purposes only.

You agree not to:

• Copy, distribute, or modify any part of the Application;
• Reverse engineer or attempt to extract source code;
• Use the Application for illegal, fraudulent, or unauthorized purposes;
• Exploit the system for commercial gain without written permission;
• Use the platform to submit false, harmful, abusive, or misleading information.

4. Intellectual Property

All content, including system design, branding, images, features, layouts, text, logos, and code, are the exclusive property of DearDoll unless otherwise stated. Unauthorized use is strictly prohibited.

5. User Responsibilities

Users must:

• Provide accurate, current, and complete registration and booking information;
• Maintain the confidentiality of their account credentials;
• Use the platform in a lawful and respectful manner;
• Avoid submitting harmful, misleading, offensive, or prohibited content;
• Protect their account, booking details, and authentication credentials from unauthorized access.

6. AR, AI, and Design Preview Disclaimer

The Application may provide visual previews, mockups, augmented reality (AR) displays, and AI-assisted or AI-generated design suggestions for nails, tattoos, and piercings. These features are intended for visualization purposes only.

• Previews do not represent exact final real-life results;
• Actual outcomes may vary depending on placement, skin tone, anatomy, lighting, artist execution, and service conditions;
• AI-generated or AI-assisted results are concept references only and may still require revision, consultation, or approval by the studio.

By using these preview features, you acknowledge that all visual outputs are estimates only and not guaranteed final results.

7. Content Moderation and Uploads

Users may upload sample images, reference materials, and other content through the Application. All uploaded content may be subject to review, moderation, filtering, or automatic rejection.

• Explicit, sexual, abusive, exploitative, or otherwise inappropriate content is strictly prohibited;
• The Company may reject, block, or remove content that violates platform rules or studio policies;
• Users are responsible for ensuring they own, created, or have permission to use the uploaded content.

The Company reserves the right to restrict uploads and account access where misuse is detected.

8. Bookings, Downpayments, Walk-ins, and Scheduling

The Application allows Users to submit booking requests for available services offered by DearDoll Studio. All bookings are subject to studio review, service availability, artist availability, and confirmation.

• A non-refundable reservation downpayment may be required to confirm an online booking. The exact amount depends on the selected service, estimated price, tattoo size, session requirements, and current studio payment rules. The final required amount will be shown before payment.
• Different services may have different downpayment rules, including fixed amounts, percentage-based amounts, minimum amounts, maximum caps, or no downpayment when allowed by the studio;
• All downpayments and reservation fees are non-refundable once paid, unless otherwise approved by the studio or required by law;
• Booking requests may expire automatically if payment is not completed within the required period;
• Same-day online bookings are not allowed; Users must choose a future schedule based on studio rules;
• Walk-ins may be accommodated subject to artist and studio availability and must be recorded through the studio POS;
• Clients are expected to arrive on time. A grace period of twenty (20) minutes is allowed. Arrivals beyond the grace period may be marked as no-show;
• If an appointment is marked as no-show, the downpayment or reservation fee may be forfeited and remain non-refundable;
• Multi-session services, including certain tattoos, may require multiple appointments and separate scheduling;
• Estimated prices shown in the Application are guides only and may still change after final review by the studio.

Submitting a booking request does not automatically guarantee an appointment until confirmed by the studio.

9. Tattoo Age Restriction and On-Site Verification

Tattoo services offered through DearDoll are strictly intended for individuals who are at least eighteen (18) years old.

• The Application may restrict or block tattoo booking access for users identified as under eighteen (18) based on the birth date registered in their account;
• Users are responsible for providing truthful, complete, and accurate birth date and identity information;
• DearDoll Studio reserves the right to require valid government-issued identification or other acceptable proof of age during on-site verification;
• If a user is found to be underage, ineligible, or to have submitted false information, the studio may refuse, cancel, or decline the tattoo appointment.

If a tattoo booking was made using false or inaccurate eligibility information and the client is later confirmed to be underage or otherwise ineligible, any applicable downpayment or reservation fee may remain non-refundable.

10. Piercing Services and Minor Consent

Piercing services may be subject to separate age, safety, and consent requirements depending on the specific service requested and the studio’s internal policy.

• Certain piercing services may be available to minors only with required parent or legal guardian consent;
• The studio may require a signed consent form and supporting identification;
• Users are responsible for complying with applicable studio consent requirements;
• The studio may refuse or reschedule an appointment if required documents are incomplete, missing, invalid, or cannot be verified.

11. Promotions and Discounts

The Application may display promotions, discounts, or studio offers for selected services.

• Promotions are subject to availability, validity dates, applicable services, artists, and internal studio conditions;
• Only the promotion recognized by the system or studio at the time of booking confirmation shall apply;
• Promotions may be changed, suspended, or removed without prior notice;
• A promotion cannot be applied to another artist or service when it is marked as artist-specific or service-specific.

12. Third-Party Services

The Application may use or rely on third-party services, tools, APIs, hosting providers, communication systems, or payment-related integrations. The Company is not responsible for third-party service interruptions, policies, or independent actions.

13. Security

While reasonable technical and organizational measures are taken to protect user data and accounts, no online system is completely secure. Users are responsible for securing their devices, passwords, one-time codes, and authentication methods.

14. Account and Access Control

The Company may suspend, restrict, or terminate access if a User violates these Terms, abuses the platform, submits prohibited content, provides false information, or engages in behavior harmful to the Company, the studio, artists, or other users.

15. Limitation of Liability

The Application is provided on an “as is” and “as available” basis without warranties of any kind, except as required by law. The Company shall not be liable for indirect, incidental, special, consequential, or business-related damages arising from use of the Application or Services.

This includes booking interruptions, studio decisions, artist unavailability, rejected uploads, differences between previewed and actual outcomes, or appointment refusal based on age, consent, safety, or verification requirements.

16. Data and Account Deletion

If you request account deletion or if your account is removed, associated information may be deleted or retained only as required by law, security review, dispute handling, booking and payment records, fraud prevention, audit, or internal documentation needs.

17. Modifications to Terms

The Company reserves the right to update, revise, or modify these Terms and Conditions. The effective date and last updated date displayed by the Application indicate the current published version.

18. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Republic of the Philippines. Any disputes shall be subject to the appropriate legal processes and venues in the Philippines.

19. Termination

The Company may terminate or suspend access if a User violates these Terms or if continued access poses legal, operational, or safety concerns. Upon termination, the User must immediately stop using the Application and Services.