Privacy Policy

DearDoll values your privacy and is committed to protecting the personal information you provide through our Application. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the steps we take to protect it.

1. Information We Collect

We may collect the following categories of information:

• Personal information such as your name, email address, phone number, birth date, and username;
• Account credentials and authentication-related data necessary for secure access;
• Booking details, appointment requests, and service preferences;
• Saved designs, AR preview activity, and customization-related records;
• Information you provide when contacting support or submitting inquiries;
• Basic device, browser, and usage information required for system functionality and security.

2. How We Use Your Information

Your information may be used for the following purposes:

• To create, verify, and manage your account;
• To provide AR preview, booking, and appointment-related services;
• To store your preferences, designs, and service history where applicable;
• To communicate important notices, verification codes, confirmations, and support responses;
• To improve platform performance, features, usability, and security;
• To prevent fraud, misuse, unauthorized access, and other harmful activities.

3. AR and Uploaded Content

When using DearDoll features such as augmented reality previews or design-related tools, certain user-provided inputs, selections, or uploaded content may be temporarily processed to generate previews and improve feature functionality. These previews are intended for visualization purposes only and do not represent medical, cosmetic, or professional guarantees.

4. Sharing of Information

DearDoll does not sell your personal information. Information may only be accessed, used, or shared when reasonably necessary for platform operations, booking coordination, customer support, internal administration, legal compliance, or protection of the Application and its users.

5. Data Storage and Retention

We retain personal information only for as long as necessary to operate the Application, maintain account records, support bookings and services, comply with legal obligations, resolve disputes, and enforce our policies. When retention is no longer necessary, information may be deleted or anonymized where appropriate.

6. Data Protection and Security

DearDoll takes reasonable administrative, technical, and organizational measures to help protect personal information against unauthorized access, misuse, disclosure, alteration, or destruction. However, no digital system or online transmission method can guarantee absolute security.

7. User Rights and Choices

Subject to applicable requirements and operational limitations, users may request to review, update, correct, or delete certain personal information associated with their account. Some information may be retained where necessary for recordkeeping, security, dispute resolution, or ongoing service obligations.

8. Third-Party Services

The Application may use or integrate third-party tools, libraries, or services for functionality, communication, analytics, authentication, or hosting. DearDoll is not responsible for the privacy practices of third-party providers, and users are encouraged to review their respective policies.

9. Children's Privacy

DearDoll is not intended for misuse by individuals who do not meet the applicable age requirements for account registration or the services being offered. If personal information is found to have been submitted improperly, appropriate steps may be taken to remove or restrict that data.

10. Policy Updates

DearDoll may update this Privacy Policy from time to time to reflect changes in features, operational practices, legal requirements, or service improvements. Updated versions will be posted on this page, and continued use of the Application after such updates indicates acceptance of the revised policy.

11. Contact and Support

If you have questions, concerns, or requests related to this Privacy Policy or your personal data, you may contact DearDoll through the support channels made available within the Application or website.