1. Information We Collect
We may collect personal information such as your name, email address, mobile number, birth date, username, account credentials, booking details, service preferences, saved designs, uploaded content, support inquiries, and basic device or browser information required for system functionality and security.
2. How We Use Your Information
- To create, verify, and manage your account;
- To provide augmented reality previews, booking, and appointment-related services;
- To store your preferences, designs, and service history where applicable;
- To send verification codes, confirmations, notices, and support responses;
- To improve platform performance, usability, features, and security;
- To prevent fraud, misuse, unauthorized access, and harmful activity.
3. AR and Uploaded Content
When you use augmented reality previews, artificial intelligence tools, or design-related features, user-provided images, selections, or uploaded content may be processed to generate previews and provide the requested feature. These previews are for visualization purposes and do not represent medical, cosmetic, or professional guarantees.
4. Sharing of Information
DearDoll does not sell personal information. Information may be accessed, used, or shared only when reasonably necessary for platform operations, booking coordination, payment processing, customer support, internal administration, legal compliance, or the protection of DearDoll and its users.
5. Data Storage and Retention
Personal information is retained only for as long as reasonably necessary to operate the platform, maintain account and transaction records, support bookings and services, comply with legal obligations, resolve disputes, and enforce policies. Information may be deleted or anonymized when retention is no longer necessary.
6. Data Protection and Security
DearDoll applies reasonable administrative, technical, and organizational safeguards to help protect personal information against unauthorized access, misuse, disclosure, alteration, or destruction. No online transmission or digital storage method can guarantee absolute security.
7. User Rights and Choices
Subject to applicable requirements and operational limitations, users may request to review, update, correct, or delete certain personal information associated with their account. Some records may still be retained for security, recordkeeping, dispute resolution, legal compliance, or ongoing service obligations.
8. Third-Party Services
The platform may integrate third-party services for hosting, authentication, communication, payment processing, content moderation, artificial intelligence features, analytics, or other functionality. Those providers process information according to their own terms and privacy practices.
9. Children's and Minor Users' Privacy
DearDoll applies age-based restrictions where required for particular services. Parent or guardian consent and valid identification may be required for eligible services involving minors. Information submitted improperly may be removed or restricted.
10. Policy Updates
This Privacy Policy may be updated to reflect changes in platform features, operations, legal requirements, or security practices. The current version, effective date, and last update are displayed on the public Privacy Policy page.
11. Contact and Support
Questions, concerns, or requests related to this Privacy Policy or personal data may be submitted through the support channels provided on the DearDoll website or application.